Privacy policy

Teinyo (Zhongshan) Robot Co., Ltd. and its affiliates (hereinafter referred to as "Teinyo", "we" and "our") are well aware of the importance of your privacy information and will respect your privacy. Please carefully read this Privacy Policy (hereinafter referred to as "this policy") before submitting personal data to Teinyo ). This policy applies to Teinyo websites and products, devices or applications (collectively referred to as our "services") that display this privacy policy or link to this privacy policy, including but not limited to Teinyo's official website( ), the official account, the service of the Internet of things. All words, pictures, user interfaces, visual interfaces, photos, trademarks, logos, sounds, music, works of art and computer codes (collectively referred to as "content") contained in the services provided by Teinyo, including but not limited to the design, structure, selection, matching, expression, appearance, style and arrangement of such content, are owned, controlled or authorized by Teinyo, Or authorized to Teinyo and protected by trade dress, copyright, patent and trademark laws, as well as various other intellectual property rights and anti unfair competition laws.This policy describes how Teinyo will handle your data (whether it is personal data or not), but it may not involve all possible data processing situations. For the information about the collection of product or service specific data, Teinyo may explain to you the purpose, scope and use of the corresponding information in the supplementary policy or in the notice provided at the time of data collection, and provide you with the way of independent choice and consent, and with your consent Collect and use after express consent. Teinyo reserves the right to change, modify, add or delete some contents of this privacy policy at any time. You can check this Privacy Policy regularly to see if it has changed. In the process of reading this policy, if you disagree with this policy or any of its contents, it may not lead to the failure of Teinyo to provide you with relevant services normally or achieve the service effect we hope. Therefore, it is suggested that you should immediately stop using the relevant services provided by Teinyo. If you continue to use the relevant services provided by Teinyo, it means that you recognize and agree to this policy.The purpose of this policy is to help you understand the following:

1、How does Teinyo collect and use your personal data

Personal data refers to information that can determine personal identity when used alone or in combination with other information. Such data will be directly submitted to us by you when you use our website, products or services and interact with us, such as:

The following device permissions may be triggered when you use the services provided by Teinyo. In order to enable you to better manage your information, we will synchronously inform you of the purpose of the permission when applying for the permission in the product use process, and the impact on your use of the service if you do not open the permission. Please check it carefully. You can choose whether to authorize the following permissions before using specific functions. At the same time, you can change the authorization status at any time through the device permission setting page.The following are the details of relevant functions and call permissions for your reference:

Where permitted by law, we will also obtain relevant data from public and commercial third-party sources, such as purchasing statistical data from other companies and obtaining order data from third-party e-commerce platforms to support our services. The questionnaire reply information sent to us when you participate in the questionnaire survey The information we collect when participating in the user experience program and when you interact with us and your partners. The data we collect depends on the way you interact with Teinyo, including the website you visit or the products and services you use, such as name, gender, business name, position, address, e-mail, telephone number Login information (account number and password), photos, ID information, etc. in some cases, you can choose not to provide personal data to Teinyo, but if you choose not to provide it, Teinyo may not be able to provide you with relevant products or services, nor respond to or solve the problems you encounter.We may use your personal data for the following purposes:

Teinyo may also collect and use non identifying data. Non identifying data refers to data that cannot be used to determine personal identity. For example, Teinyo will collect and summarize statistical data, such as website visits, function usage frequency of Internet of things devices, etc. Teinyo collects this data to understand how users use their websites, products and services. Thus, Teinyo can improve its service and better meet the needs of customers. Teinyo may, in its sole discretion, collect, use, process, transfer or disclose non identifiable data for other purposes. We will try our best to isolate your personal data and non identifiable data and use them separately. If personal data is mixed with non identifying data, it will still be regarded as personal data processing. When Teinyo processes your personal data, we will comply with the requirements of applicable laws and process it on an appropriate legal basis, including:

2、 How does Teinyo use cookies and similar technologies


In order to ensure the normal operation of the website, we sometimes store small data files called cookies on computers or mobile devices. A cookie is a plain text file stored on a computer or mobile device by a network server. The contents of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies usually contain identifiers, site names, and numbers and characters. With the help of cookies, websites can store data such as user preferences or goods in shopping baskets. Teinyo enables cookies for the same purpose as most websites or Internet service providers, that is, to improve the user experience. With cookies, websites can remember a user's single visit (using session cookies) or multiple visits (using permanent cookies). With cookies, websites can save settings, such as language, font size and other browsing preferences of computers or mobile devices. This means that users do not need to reconfigure user preferences each time they visit.

2. Website beacons and pixel labels

We will use website beacons, pixel tags and other similar technologies on the website. For example, an email sent to you by Teinyo may contain a click URL that links to the content of the Teinyo website. If you click this link, Teinyo will track this click to help us understand your product and service preferences and improve customer service. If you don't want your activities to be tracked in this way, you can unsubscribe from Teinyo's mailing list at any time.

3. Mobile analysis software

In the app, we use mobile analysis software to better understand the functions of our app in your mobile phone. This software may record the following information, such as the frequency of your use of the application, events in the application, cumulative usage, performance data and the location of application crashes.

4. Use of SDK

We will conduct strict security testing on SDK or other similar applications, and require partners to take strict measures to protect your personal data. When meeting new service requirements and business function changes, we may adjust the third-party SDK we access, and timely disclose the latest situation of accessing the third-party SDK to you in this description. Please note that there may be some changes in the data type of the third-party SDK due to version upgrade, policy adjustment and other reasons. Please refer to the published official instructions. At present, the third-party SDK accessed by this application is as follows:

Huawei device management service SDK

Purpose of collecting personal information: complete the verification with Huawei cloud authorization to ensure that your products always meet the requirements of harmonyos connect certification

Type of personal data collected: device hardware identifier, device hardware parameters and system version information related to the device

Third party SDK privacy statement: the statement of HUAWEI device management service and privacy .

Your use of our website means that you agree to use cookies, website beacons, pixel tags, SDK and mobile analysis software as described above.

3、How does Teinyo disclose and share your personal data

Your personal information will be kept strictly confidential and will only be shared with data recipients in the categories listed below. In addition, we will only share your information with third parties other than the following with your consent, and you will be able to choose whether to allow us to share your information.

1.Teinyo affiliated company.

In order for us to provide services to you, recommend information you may be interested in, or protect the personal and property safety of Teinyo or other users or the public from infringement, your personal information may be shared among Teinyo's affiliated companies. We will only share the necessary personal information. If we share your personal sensitive information or the affiliated company changes the purpose of using and processing your personal information, we will ask for your authorization and consent again.

2.Authorized partners.

We may share your information with trusted authorized partners. We may share your account information, device information and location information with authorized partners to ensure the smooth completion of the services provided to you. However, we will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and only share the personal information necessary to provide services. Our partners are not authorized to use the shared personal information for any other purpose. Currently, our authorized partners include the following types: Authorized partners in advertising and analysis services. Dealers, suppliers, service providers and other partners. Our dealers, suppliers and service providers include institutions providing technical services, telecommunications services, customer services, risk control services, audit services, legal services, financial institutions, e-commerce companies and platforms, offline stores, etc. For companies, organizations and individuals with whom we share personal information, we will sign confidentiality agreements and require them to handle personal information in an appropriate manner in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures. In the use of personal sensitive data, we require third parties to adopt encryption technology to better protect user data. Once it is found that it violates the agreement, it will take effective measures and even terminate the cooperation. The purpose reasonably necessary to comply with the mandatory requirements of laws and regulations, court orders or requirements of government competent departments, safeguard the social and public interests, or protect the personal and property safety or legitimate rights and interests of our customers, Teinyo or Teinyo employees. Other parties with your separate consent. In addition to the sharing described in this privacy policy, we may also share your information with third parties when you agree to share or make a sharing request.

3.Information that does not require consent

We may share anonymous information with third parties in the form of summary for commercial purposes; We may share with them general usage trends of our services, such as the number of customers in a specific population who buy certain products or engage in certain transactions. According to relevant laws and regulations, we can share, transfer and publicly disclose your personal information without your authorization and consent under the following circumstances:

According to the law, sharing and transferring personal information that has been de identified, and ensuring that the data receiver cannot recover and re identify the subject of personal information, does not belong to the external sharing, transfer and public disclosure of personal information, and the storage and processing of such data will not need to be notified to you and obtain your consent. If you do not agree that we provide your personal information to a third party in accordance with the above terms, please stop using our services immediately.

4、How to access or modify your personal data

You should ensure that all personal data submitted are accurate. Teinyo will try its best to maintain the accuracy and integrity of personal data and update these data in a timely manner. Where required by applicable law, you may:

If you want to exercise relevant rights, please use this email zsteinyo@hitrobotgroup.comOnline feedback to us. For the sake of security, we may ask you to verify your identity (such as asking you to provide a written request or other means) before processing your request. If we have reasonable grounds to believe that these requests are deceptive, impossible to implement or damage the privacy of others, we will refuse to process the request. After you or we assist you in deleting relevant information, due to applicable legal and security technical restrictions, we may not be able to delete the corresponding information from the backup system immediately. We will safely store your personal information and restrict any further processing until the backup can be cleared or anonymous. Before deleting your personal data or canceling your account, please back up and properly keep your account information and other relevant data, and properly keep the transaction vouchers, bills and other materials of products and services, so as not to be unable to enjoy relevant after-sales services or need to pay additional fees. After the personal data is deleted or the account is cancelled, you may not be able to continue to use our services, and you will not be able to retrieve any content or information in and related to the account. After you cancel your account, we will stop providing you with products or services, and according to your requirements, unless otherwise stipulated by law, we will delete your personal information within 15 working days. When required by applicable laws, you also have the right to revoke your consent at any time when Teinyo processes your personal data based on your consent. However, the revocation of consent will not affect the legitimacy and effectiveness of our processing of your personal data based on your consent before revocation, nor will it affect our processing of your personal data based on other appropriate legitimacy.

5.Protection of personal information of minors

The products and services provided by Teinyo are mainly for adults. If you are a minor under 14 # years of age, before using our products and / or services, you should read this guide accompanied by your guardian, and ensure that you have obtained the consent of your guardian before using our services and provide us with your information. We will focus on protecting the personal information of minors in accordance with relevant national laws and regulations. If your guardian does not agree that you use our services or provide us with information in accordance with these guidelines, please immediately terminate your use of our services and notify us in time. For the collection of personal information of minors with the consent of parents or legal guardians, we will only use or publicly disclose this information if permitted by law, expressly agreed by parents or guardians or necessary to protect minors. If you are the guardian of a minor, if you have any questions about the use of our services or the user information provided to us by the minor under your supervision, please contact us in time. We will protect the confidentiality and security of minor user information in accordance with relevant national laws and regulations and the provisions of these guidelines. If we find that we have collected the personal information of minors without the prior consent of verifiable parents or legal guardians, we will try to delete the relevant data as soon as possible.

6、How does Teinyo retain and protect your personal data

In principle, the personal information we collect and generate in the people's Republic of China will be stored in the people's Republic of China. Teinyo attaches importance to the security of personal data. We will retain your personal data for the period required for the purposes described in this policy, unless the retention period needs to be extended or permitted by law. The storage period of data may be different based on different scenarios and products and services. Teinyo shall not be liable for security omissions caused by third parties accessing your personal information due to your failure to maintain the privacy of your personal information. Notwithstanding the above provisions, if any other user of the Internet uses your account without authorization or any other security vulnerability occurs, you should notify us immediately. Your assistance will help us protect the privacy of your personal information.

7、Third party providers and their services

In order to ensure a smooth browsing experience, you may receive content or network links from third parties (hereinafter referred to as "third parties") external to Teinyo and its partners. Teinyo has no control over such third parties. You can choose whether to access the links, content, products and services provided by third parties. Teinyo cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this policy. Before submitting personal information to third parties, please refer to the privacy protection policies of these third parties.

8、How to contact us

Address: Building A, Intelligent Equipment Industrial Park of HRG, CuiHeng New District, ZhongShan City, GuangDong Province, China


For security, you may need to provide a written request or otherwise prove your identity. Generally, we will reply within 15 days. If you are not satisfied with our reply, especially if our personal information processing behavior has damaged your legitimate rights and interests, you can also complain or report to the network letter, telecommunications, public security and municipal regulatory authorities.If you consult us, we will provide information on possible applicable complaint channels according to your actual situation.

9、How is this policy updated

In order to provide you with better service and better user experience, this agreement will be changed accordingly according to business adjustment, laws and regulations or policy changes. If you continue to use any of our services or visit our relevant websites after the adjustment or change of privacy policy, we believe that this represents that you have fully read, understood and accepted the revised privacy agreement and are bound by it. When we want to use the information for other purposes not specified in this agreement, we will ask your consent again in the form of signing the agreement, pop-up prompt, on-site announcement, updating this agreement, etc. Effective date of renewal: December 24, 2021